Trust is key in letting game

Trust – it may only be five little letters, but it’s one of the biggest words in the English language, one on which businesses reputations often hang, and the property rental industry is no different.

In November 2016, Students in Bristol took to protesting about the condition of their rooms, with alleged negligence for communication with the students around issues with general living conditions. Protests followed after the company refused to sign an ethical lettings charter proposed by students.

Providing a level of trust between a landlord and tenants is important to ensuring everyone is happy with the service they are receiving.

Approaching both students and landlords fairly and with respect is a key ethos to the way Morgan Douglas works as a service. The level of service offered at Morgan Douglas is important, the limitless hands-on approach means the company can be contacted at any time therefore providing unique service to all tenants.

Investing time in to both the client and the tenant allows for reduction in hassle during the switch over. Keeping everyone happy during finding a tenant to an ideal landlord is important, within testimonials, tenants have said:

“The team were quick & efficient at finding us a very comfortable property in a good central location, we had a couple of viewings with properties within their portfolio and were treated very well. The best news is that the property chosen was under our budget”.

On the other hand, landlords in which Morgan Douglas have had the pleasure of dealing with before have previously mentioned:

“Morgan Douglas listed the house on their website for rent and quickly found us some brilliant students who to date, have been model tenants”.

Another landlord also explained: “Morgan Douglas have made letting out our central Durham property a breeze. We have a great set of students in the house which treat the property with respect and are always punctual with payments”.

If you are a student moving to Durham or if you are looking for next year’s accommodation, you can get in touch with Morgan Douglas on 0191 389 8630 or email on [email protected]. For more information on properties or becoming a landlord you can visit online at