FAQs at Morgan Douglas
Unfortunately, due to changes in legislation, we can no longer accept none UK guarantors. There are options for international tenants such as paying the rent in full, or alternatively using https://housinghand.co.uk/ who will act as your guarantor.
While Morgan Douglas is a student letting agent, and therefore prefer renting to University Students; however, we can also rent to non-students. If you are a prospective non-student tenant please be aware you would be liable for council tax.
If you would like a list of our currently available properties, please contact the office via email or give us a call so we can send this across alongside 360’s of each property. If any of these properties take your interest you can call or email Morgan Douglas so that we can book you in for a viewing on a date and time that works best for you. Please be aware that we must give 24 hours notice to the current tenants for a viewing taking place.
When you have found your perfect property, we highly encourage you to view it first, once you are happy you must request a tenancy by sending an email to [email protected]. In this email please state the following: the address of the property you’re interested in, the tenant(s) full name, number and email address (ideally your personal email account as opposed to a university email). Tenancy agreements are served on a first come first served basis. So if you are the first to request a tenancy for a property the agreement will be sent to all prospective tenants in your group. At which point you will have 48 hours to read everything over, input yours and your guarantors’ details, sign, and pay your deposit. If you have any questions about your tenancy agreement please don’t hesitate to get in touch so we can help.
As you get close to the beginning of your tenancy you will be emailed to set up your rent. This is done as a direct debit and can be set up and viewed on the Concurrent portal on which the same portal you signed your tenancy agreement on. If you have any further questions about rent payments, please email Morgan Douglas so we can get you in touch with the finance department.
This often includes water, electricity, gas, and internet. This is not always the case as it can vary by property and by landlord, so please ask for clarification at the office or check your tenancy agreement (Clause 8).
All deposits are protected via ‘My Deposits’, a government assured deposit scheme as per legislation.
This is more often caused by an overflow from a shower. Please ensure that the shower is turned off, the shower trap has been cleaned and the door is closed when showering. Please raise a ticket here – https://sturents.com/login
Please create a maintenance ticket on the Concurrent app stating which appliance is in fault, the type/model number if you can find one, and as much information as you can about the issue is. With this information we can action an appliance engineer to attend and hopefully resolve the issue for you.
Please ensure the appliance/socket is switched on. If it still won’t produce power/won’t work while switched on, check the DB Board (Fuse box) of your property (this is sometimes located in the kitchen or by the front door). When you open the board make sure all switches are facing the same way, if there is one flicked the opposite way you will need to flick this so it is in the same direction as the other switches. This should resolve the issue; however, if this does not or the switch flips back, please raise a maintenance ticket and explain what the issue is and the steps you have taken before hand.
Check the Northern Power Grid website to see if this has been caused by a power outage. If this is not the case, check your DB Board to see if all switches are in the same direction and that the RCD switch at the on position. Any switch that is not facing the right way, flip accordingly. If this does not resolve the issue, please create a maintenance ticket, including a picture of the DB Board.
Firstly, please ensure that the radiators are turned on at the TRV and the boiler hasn’t been accidently turned off on the wall. If this is not the case, create a maintenance ticket explaining what is happening in the house, any error codes displayed.
Make sure that the hoover has been emptied of all dirt, the filter has been cleaned (best done with a dry cloth) and the suction hose/brush is clear of any blockages or hair that may be trapped. If you have done all of these and the hoover is still not working, please create a maintenance ticket and include the type of hoover model it is.
Rats are attracted to any sign of food, this may be a result of bad waste management. Always ensure that the kitchen of your property is regularly cleaned, no food waste is left out, and your bins are taken out regularly. If there is a problem with pests even after you have done the above, please contact Durham County Council Pest Control to arrange for their attendance.
Lightbulbs, as stated in your tenancy agreement, are the responsibility of the tenants to change. If you are unable to do so, due to the light fixing being too high up for example, please create a maintenance ticket and explain which room it is in and why the tenant is unable to change.
There is information on how you can prevent mould in your property in you ‘Move In Information’ email, so we would recommend reading this to gain more incite. But as a general, we would recommend always keeping rooms like bathrooms well-ventilated by opening windows to allow air flow, turning the heating on during the colder months, and turning on extractor fans. You can purchase mould remover spray from most shops, and you will need to spay it on the affected area and wipe down once it has been left to sit for the recommended amount of time it states on the product. If the problem persists you can create a maintenance ticket on your Concurrent app so that the relevant team can be actioned to investigate further.
If you are experiencing a property emergency outside the hours of 9am – 5pm, you can find the emergency contact number in your ‘move in information’ email and the concurrent app. Where applicable, such as when a crime has taken place or a fire has started, please call the police/fire department/Northumbrian water/your gas supplier.