Emergency and Maintenance

There is information on how you can prevent mould in your property in you ‘Move In Information’ email, so we would recommend reading this to gain more incite. But as a general, we would recommend always keeping rooms like bathrooms well-ventilated by opening windows to allow air flow, turning the heating on during the colder months, and turning on extractor fans. You can purchase mould remover spray from most shops, and you will need to spay it on the affected area and wipe down once it has been left to sit for the recommended amount of time it states on the product. If the problem persists you can create a maintenance ticket on your Concurrent app so that the relevant team can be actioned to investigate further.

If you are experiencing a property emergency outside the hours of 9am – 5pm, you can find the emergency contact number in your ‘move in information’ email and the concurrent app. Where applicable, such as when a crime has taken place or a fire has started, please call the police/fire department/Northumbrian water/your gas supplier.

Lightbulbs, as stated in your tenancy agreement, are the responsibility of the tenants to change. If you are unable to do so, due to the light fixing being too high up for example, please create a maintenance ticket and explain which room it is in and why the tenant is unable to change.

Rats are attracted to any sign of food, this may be a result of bad waste management. Always ensure that the kitchen of your property is regularly cleaned, no food waste is left out, and your bins are taken out regularly. If there is a problem with pests even after you have done the above, please contact Durham County Council Pest Control to arrange for their attendance.

Make sure that the hoover has been emptied of all dirt, the filter has been cleaned (best done with a dry cloth) and the suction hose/brush is clear of any blockages or hair that may be trapped. If you have done all of these and the hoover is still not working, please create a maintenance ticket and include the type of hoover model it is.

Firstly, please ensure that the radiators are turned on at the TRV and the boiler hasn’t been accidently turned off on the wall. If this is not the case, create a maintenance ticket explaining what is happening in the house, any error codes displayed.

Check the Northern Power Grid website to see if this has been caused by a power outage. If this is not the case, check your DB Board to see if all switches are in the same direction and that the RCD switch at the on position. Any switch that is not facing the right way, flip accordingly. If this does not resolve the issue, please create a maintenance ticket, including a picture of the DB Board.

This is more often caused by an overflow from a shower. Please ensure that the shower is turned off, the shower trap has been cleaned and the door is closed when showering. Please raise a ticket here – https://sturents.com/login

Please create a maintenance ticket on the Concurrent app stating which appliance is in fault, the type/model number if you can find one, and as much information as you can about the issue is. With this information we can action an appliance engineer to attend and hopefully resolve the issue for you.